Returns & Refunds

We want you to love what you ordered. If something isn’t right, here is how we help.

Damaged, defective or wrong item

Contact us within 14 days of delivery with your order number and photos of the item. We will send a replacement or issue a refund.

Order not received

If your tracking hasn’t updated for 30 days or the estimated delivery window has passed, contact us and we’ll investigate with the carrier and reship or refund.

How refunds are paid

Because orders are paid in crypto, refunds are sent in USDT (or the coin you paid with) to a wallet address you provide, for the USD value of the refunded items. Alternatively, you can choose store credit, added to your cashback balance instantly.

Cancellations

Unpaid orders cancel automatically. Paid orders can be cancelled free of charge until they ship. Message us as soon as possible.